Hi Dan,
I didn't renew my policy this year with Adrian Flux as there was an error on the Policy documents which, despite numerous requests to your company, it wasn't corrected.
Basically, I run 2 businesses so have several vehicles insured with "named drivers" on them. Unfortunately, 3 years ago one of my drivers nudged a car, the accident was totally his fault and a claim was duly made against my policy. I accept and agree that as the Policyholder this accident will affect my no claims bonus for probably up to 5 years after the accident.
Now what I don't accept is to have written prominently under driving history on my Kit Car Policy is :- "Insured hit another vehicle from behind" As I am the "Insured", this statement was clearly stating that "I" had hit another car and was totally incorrect!
Forgive me for ranting a bit but I'm sure most people on here will agree that if one of us were to fill out an Insurance application form and put something down that was blatantly incorrect then we would be well and truly screwed if we then tried to claim.
When I pointed out this error on the Policy to Adrian Flux staff I was told, "It couldn't be corrected as the Policy had already be printed" but they could send me a letter saying that they were aware that it was not me that had the accident!!! Guess what....the letter never arrived which was why my Policy was NOT renewed.
First simple question Dan, Why couldn't they update the incorrect information on the Policy? I take my driving very seriously and have NEVER had an accident in over 30 years of driving despite driving around 2000 miles a week! I did express my concerns VERY clearly that after accruing such a good driving record I wasn't prepared to accept this on my Policy but alas my concerns fell on deaf ears. RESULT = LOSS OF MY BUSINESS WITH YOU.
Now, you are probably going to reply to this with a "Politicians answer" something on the lines of how you can't comment on individual cases or that you weren't aware of the situation. I'm now challenging you to respond to this and give me the proper explanation I deserved but never got when I was a customer of your company.